Politique de remboursement

If your order is delivered within the United Kingdom or the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without justification, in accordance with applicable consumer protection laws.

In addition to your legal rights, we offer a 30-day money-back guarantee. This means you have up to 30 days from delivery to request a return if you are not satisfied with your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at wallxsetup@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at wallxsetup@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wallxsetup@gmail.com

By Situtation :

Lost Orders : In the case that an order is lost by the shipping carrier according to the last tracking update, WallX Setup can issue either a refund or a reshipment upon request.

Damaged or Incorrect Products : In the case that the customer claims the product is damaged or incorrect, Customer can issue either a refund or a reshipment within 5 days of the delivery date.

The customer must provide valid proof (such as clear photos or videos).

Missing Orders (Marked Delivered) : In the case that an order is marked as delivered but the customer claims it was not received, the customer must first contact the local postal carrier in the delivery country and report the issue.

After investigation, DriftXDrive may process a refund.

Late Shipment or Delivery Delays : In the case that the tracking number shows no updates for 30 days, the customer may request either a refund or a reshipment from DriftXDrive.

Delivery Issues Caused by Customer : In the case that delivery failure or delays are caused by incorrect address, incorrect phone number, or any customer-related error, DriftXDrive is not responsible for refunds or reshipments.

Any additional fees caused by such issues are the responsibility of the customer.

We recommend customers contact the local last-mile carrier for further delivery attempts.

If the parcel is returned to the processing warehouse/hub due to delivery failure, DriftXDrive can arrange a redelivery for a fee of $10 USD per parcel. Delivery time will depend on the local warehouse processing time.

Force Majeure : DriftXDrive is not responsible for shipment delays or failures caused by force majeure events, including but not limited to natural disasters, strikes, lockdowns, or war (e.g., snowstorms, etc.).